Refund policy

RETURN POLICY

At fläsconcept, we want you to be completely satisfied with your purchase. If a product doesn't fit or meet your expectations, you are welcome to return it within 30 days of receiving your order.

1. RETURN CONDITIONS

To be eligible for a return, all items must meet the following conditions:

Items must be unworn, unwashed, and undamaged.
Items must be in their original condition with all original packaging, tags, and labels attached.
Free of odor, pet hair, or makeup stains.

We reserve the right to reject returns that do not meet these criteria or show signs of wear.

2. RETURN SHIPPING COSTS

The customer is fully responsible for all shipping and freight costs associated with returning the order.
Return shipping fees are non-refundable and are determined by the rates of your chosen carrier.
Only the original purchase price of the returned items will be refunded. Original shipping charges are non-refundable.

3. HOW TO INITIATE A RETURN

Contact our support team via our Contact Form with your Order Number and the items you wish to return.
Package the items securely in their original packaging.
Ship the package using a trackable shipping service of your choice. We strongly recommend using a service with tracking, as we are not responsible for packages lost in transit.

4. REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether the refund has been approved.

If approved, your refund will be processed to your original method of payment within 5–10 business days.

5. EXCHANGES

We do not offer direct exchanges. If you need a different size or color, please follow the standard return process for your item and place a new order online.

6. DAMAGED OR INCORRECT ITEMS

If you received a defective, damaged, or incorrect item, please contact us immediately at Contact Form within 48 hours of delivery with photos of the issue and your order number so we can make it right.